Shipping & Freight Policy

We encourage buyers across Ohio and neighboring states to pick up orders directly at our commercial liquidation warehouse located at 2806 Robinson Lane, Newark, OH 43055.

• Complimentary Forklift Loading: Our certified forklift drivers will load standard 48" x 40" pallets directly into your pickup bed, utility trailer, enclosed cargo trailer, or commercial box truck at zero additional cost.
• Dock Operating Hours: Monday – Friday from 8:00 AM – 6:00 PM EST, and Saturdays from 9:00 AM – 4:00 PM EST (Closed Sundays).
• Call-Ahead Recommendation: While walk-in orders are accepted, we strongly suggest calling +1 (220) 212-4104 at least 1 hour prior to arrival so dock staff can stage your pallets.
• 5-Day Staging Window: Paid orders must be picked up within five (5) business days. Lots left uncollected after 5 days may incur a storage fee of \$25/pallet/day.

For customers outside driving distance, Store Pallets ships single and multi-pallet orders across all 48 contiguous United States via Less-Than-Truckload (LTL) common carriers (including FedEx Freight, R+L Carriers, Estes, Saia, and TQL Freight).

• Skid Preparation: Every pallet is stacked securely, wrapped in industrial-grade stretch film, and banded to standard wooden skids to prevent shifting during transit.
• PRO Tracking Number: Once the freight carrier scans your shipment onto their truck at our Newark dock, a tracking number (PRO#) and carrier Bill of Lading (BOL) are emailed to you.
• F.O.B. Origin: All freight shipments are sold F.O.B. Warehouse Dock. Title and risk of transit loss transfer to the buyer upon carrier receipt.

Freight carriers categorize delivery destinations strictly based on equipment and facility access. It is critical to declare your exact destination type when requesting a shipping quote:

• Commercial Delivery with Dock / Forklift: Applicable only if your facility has a dedicated 48"–52" tractor-trailer loading dock or an on-site forklift capable of unloading a 1,000+ lb skid directly from the rear of the dry van.
• Residential / Home Garage Delivery: Homes, apartments, and businesses operating in residential zones require a Liftgate and Delivery Appointment Call. The carrier uses a hydraulic lift to lower the pallet to the curb or driveway.
• Limited Access Locations: Self-storage units, schools, churches, farms, construction sites, and military installations are classified by carriers as limited access and incur specialized handling fees.

Volume buyers, bin store chains, and regional wholesalers purchasing full 53-foot dry van truckloads receive dedicated point-to-point freight:

• Capacity: Typically holds 24 to 26 tall pallets (or up to 52 double-stacked pallets depending on origin retailer loading configurations).
• Direct Dispatch: Truckloads travel directly from the originating retailer distribution center or our Newark hub straight to your dock with zero terminal cross-dock transfers.
• Unloading Detention: Receivers are allotted two (2) free hours for unloading upon truck arrival. Detention charges assessed by the carrier thereafter are the responsibility of the receiver.

To ensure you are protected against transit damage caused by third-party freight carriers, follow these mandatory three steps upon delivery:

We pass our deeply discounted commercial carrier volume rates directly to our pallet buyers without inflated shipping surcharges.

To receive a fast, binding shipping quote within 2–4 hours, email sales@storepallets.store or call +1 (220) 212-4104 with:

• Destination Zip Code
• Specific Pallet ID(s) or Truckload Category
• Destination Type (Commercial Dock vs. Residential with Liftgate)